Effective Date: 13 July 2026
At Skin of Sunshine, we are committed to delivering high-quality products and a positive customer experience. We offer a 30-day money-back guarantee so you can order with confidence. Please read our refund and return policy below.
We accept returns on both U.S. and international orders, provided all of the following conditions are met:
- The return request is made within 30 days of delivery
- The item is unopened, unused, and in its original condition
- The product's original plastic seal is intact
- The customer provides photo proof of the item before it is returned
To start a return, please email us at help@skinofsunshine.com with your order number and the reason for your request.
If your return is approved, we will send you instructions on how and where to send your package. Items sent back without prior approval cannot be accepted.
Refunds
Once we receive and inspect your returned item, we will let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note:
- Shipping fees are non-refundable
- Return shipping costs are the responsibility of the customer
Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective or damaged, or if you have received the wrong product, contact us immediately at help@skinofsunshine.com with photos.
We will review the issue and, where applicable, offer a replacement or a refund.
Exceptions / Non-Returnable Items
- Sale or discounted items are not eligible for a refund
- Opened or used products cannot be returned
Contact Us
If you have any questions about returns or refunds, please email us at help@skinofsunshine.com. We are here to help.
* Customer satisfaction: the product did not meet your expectations in terms of quality — for example, the packaging did not arrive presentable, the gummies were not chewy, or their colour had faded.